Telecommunications industry across the world is a highly regulated one due to the nature of the very sensitive services it provides to its subscribers. Regulatory bodies on the other hand have the mandate to ensure personal data security, subscriber identity and verification before allowing any subscriber to avail of the provider’s services.
TSPs are forced to comply very strictly with the regulations of NCC not only to avoid penalties but also to provide better services to their new and existing subscribers. Hence the objectives of TSPs are twofold:
1. Comply very strictly with the relevant regulatory authority, such as NCC
2. Onboard customers faster by getting right first with regulatory requirements, using right technology, right onboarding processes and well-trained people.
They can also leverage on the demographic and subscriber identity data and offer even tailor-made personalized services. This will ensure better quality of service, enhanced customer experience and stickiness that will lead to more cross and upselling of their products and services.
TSP’s can must focus on process, product and people in order to meet the above two objectives. Process issues are related to hardware, software and other dependent factors such as connectivity, environment, etc. to capture the subscriber details. Product includes the registration process followed to capture the subscriber details. People with the skillset and knowledge required by the POS personnel and the agents involved to capture the subscriber details.
These combination of these best practices ensure that the registration process is done correctly and properly the first time and every time, thus ensuring 100% compliance of all regulations and eliminating even the slightest chance of incurring penalties.
With the right onboarding solution TSP’s can create the much required great first impression, ensuring better & enhanced customer experience. To learn how Intense Technologies can help your enterprise integrate a single platform to enhance customer experience, email us at internationalsales@in10stech.com or visit our website https://in10stech.com/. We look forward to helping you on your path to better customer communications.